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Once re-openings sweep across the US and other markets, retail chains will invest in tech like virtual try-ons, self-cleaning surfaces, and robots. In Singapore, dog-like robots patrol reopened shopping areas and order customers to maintain social distancing.
In the end, consumers will decide whether to embrace the new tech-mediated physical shopping experience. Or they will stay home, and there will be quite a bit of retail real estate up for grabs for whatever comes next. |
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